HR Team Lead - West Coast

Syme Drummond is partnering with a hugely successful global firm who are seeking an HR Team Lead. Based in Glasgow and offering a blended approach of both office and home working, the successful applicant will have a flexible approach to work and be comfortable undertaking team leadership responsibilities as well as providing project support which will involve investigating current ways of working, identifying opportunities for improvements, updating process maps, task lists and process guides, and attending new customer meetings to document service requirements.

The ideal applicant will have a background in HR management and will ideally have worked within an HR Shared Service, Outsourcing or Professional firm environment. This role will inspire the team to strive for excellence in customer service and be confident in complaint resolution and handling questions regarding the service from Stakeholders and employees as they arise.

You will be responsible for promoting standardised ways of working and ensuring delivery of exceptional, high-quality service to employees and stakeholders. There will be a focus on adhering to agreed SLOs and complying with statutory and jurisdictional requirements. The successful candidate will need to be nimble as the service changes over time and excited by continuous service improvement. This role will play a central part in working with customers to assist in the transition of processes from other parts of the business into the shared service. Key responsibilities will include the management and overseeing of end to end people lifecycle processes and activities. This will involve liaising with other functional areas to introduce a single point of contact for employees and line managers within the business. You will also support the People Operations Manager in developing service management tools and promoting self-service tools wherever possible.

This is a BRILLIANT opportunity for an HR professional who excels in customer service, employee lifecycles and who has a process mindset so apply now if you would like to find out more!