HR Specialist – Team Lead - Stirling

up to £40k - HR Specialist
Ref: 260 Date Posted: Tuesday 21 Jun 2022
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Are you a HR Specialist who wants to work for an employer who put health and wellbeing are at the heart of their business and are committed to providing their people with a range of benefits and resources that recognize and support physical, mental, and financial wellbeing?  Syme Drummond are delighted to be partnering with industry leading innovators to recruit a HR Specialist - Team Lead on a permanent basis.  This role will be fully remote based and offers a competitive salary and benefits package.  Due to re-structure as a result of growth this is a new role within the wider HR team.  This role will lead the team of Specialists, People Services to deliver a great query and case management service to our employees and managers.  You will oversee the ‘front of house’ team of Specialists, People Services who manage Employee Relations case work and queries for all of our employees globally. You’ll ensure a great employee and manager experience is provided via multi channels (email, telephone, chat, text, portal, face to face, kiosk etc) query service. The business is young and transforming, and change is a daily occurrence, so you’ll need to be able to react fast, adjust what you do and how you do it, and lead the team to do the same. 

The ideal candidate for this role will have experience of: dealing with people using a variety of different channels, assuring an excellent employee and manager experience, managing and coordinating People Services Advisory work and Employee Relations Case management, employment law, regulatory compliance, and People Services related best practices, distributing work load and dealing with escalations and coaching others.